FAQ

Frequently Asked Questions (FAQ)

Are your products for professional use only?

Yes. All lash products sold on this website are intended for qualified lash technicians. By purchasing, you confirm that you are trained in the safe use of professional lash products.

 

 

 

Do you sell to beginners or students?

We sell to both qualified technicians and students currently completing accredited lash training. Proper training is essential before using any professional lash products.

 

Are your products tested and compliant?

Yes. All products are sourced from reputable suppliers and are provided with the appropriate safety documentation (such as SDS where applicable). Products are supplied for professional use only.

Are your lash trays handmade?

Yes. Our lash trays are handmade to ensure consistency, quality, and ease of use for technicians.

Can I use your products on myself?

No. Our products are not intended for self-application. Improper use can cause serious injury. Products should only be used by trained professionals on clients.

Do you offer refunds or exchanges?

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and selected shipping method.

 

Do you offer local pickup?

 

 

 

If local pickup is available, this will be clearly stated at checkout. Please wait for confirmation before collecting your order.

 

Can I cancel or change my order?

Orders can only be changed or cancelled before dispatch. Once your order has been shipped, changes are no longer possible.

Do you offer wholesale or bulk pricing?

Wholesale or bulk orders may be available. Please contact us directly via email or Instagram to discuss options.

What should I do if I have a reaction or issue with a product?

Discontinue use immediately and follow your professional training protocols. We are not liable for misuse or reactions resulting from improper application.

How should I store my products?

Store products in a cool, dry place, away from direct sunlight and heat. Always ensure lids are sealed properly after use.